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Originally Posted by Push-Pull
It's obvious that most of us try to keep calm, but I have another question....How far does another person have to push you before you take action? Name calling? Verbal insults about your clothes/mother? Outright threats to your well-being?
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I've "fired" just one client in my entire career, and that was after they repeated lied to me then wasted my time then told me that they didn't place any sort of value at all on the services I provide. I told them not to bother giving me any more business since I wouldn't help them and to make sure to move the business that they had with me. They had 3 accounts with me for a total of $20,000 in revenue, which did actually hurt a little at the time.
I've been called every name in the book by some of my clients. They usually call back to apologize when they calm down. As I said, these are all long-term relationships that I have. I'll take personal insults in the name of work all day long. Like I said, I can't afford to have an ego as far as insurance goes. You can call me any name you'd like (and my mom too) as long as you know that I can do what I do very well and you respect that. If you start sending your business elsewhere, then that just reflects poorly on me.
Physical threats are something completely different. Those have never happened, but I'd take them seriously if they did and report them to the proper folks.