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You know how the customer is always right? They are. Who here acknowledges being a belligerent asshole as their starting point? Nobody. We all build up to that, and everyone thinks of themselves as a nice person to start.
Customers don't always know what they're talking about, and many times they ask for the impossible - like getting 2 six foot boards out of a single 8 foot piece of lumber. But you know what? If you have any sort of sales skills, you can make them realize that they were wrong without having to admit it. And that's what keeps them coming back.
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - B. Franklin
"There ought to be limits to freedom." - George W. Bush
"We have met the enemy and he is us." - Pogo
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