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The infection rates are a good indicator - but you have to take them in context. For instance, at the hospital that I work at, the morbidity/mortality rates are extremely low. That said, we don't have an ER - we're just a specialty hospital. So that sounds great, but it's not actually that impressive. And ERs are bound to have high rates of death and infection due to environment and the types of patients/cases that come in.
A LOT of the people I see coming to the ER that I volunteer for do not have primary care doctors, and are using the ER for that purpose. So it seems to me that they're wasting their time and putting themselves in unnecessary contact with really sick people. But I see very little of the "do whatever the doctor says" mentality anymore - it seems like more people are looking to disagree than listen at all.
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My heart knows me better than I know myself, so I'm gonna let it do all the talkin'.
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