It sounds to me like the clerk was just looking out for them. Just send in another photo. Besides, a passport photo is supposed to be a head shot anyway. My shoulders can't be seen in mine.
The rules on passport photos, in American anyway, are pretty vague. It's up the the clerk to make the decision. I followed the rules they had in their literature and mine got rejected the first time. I didn't even have a bare shoulder showing.
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I feel sorry for people who don't drink. When they wake up in the morning, that's as good as they're going to feel all day.
-Frank Sinatra
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