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Originally Posted by Bill O'Rights
Does Comcast care about their reputation? Is this the type of employee that they want representing their organization? In this case...apparantly not, but somehow I think that this was the pot finally boiling over. It's been simmering for awhile. Or...does Comcast not have any competition, to speak of, and therefore just collects income from captive consumers?
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Another question to ask - do Comcast's
employees care about Comcast's reputation? Specifically, do the call center workers care about the overall reputation that Comcast has as a cable company? Do their paychecks reflect how well or how poorly people think of Comcast? I honestly don't know the answer, but the cynical side of me suspects that their employees don't care at all what the customer thinks of Comcast. Oh, to some degree if they keep abusing customers and Comcast goes out of business, they lose their job - but that's a rather abstract thought because of the size of Comcast.