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At one point my speakers would not make any sound at all, so I decided to call tech support. I had attempted to change the settings, made sure everything was plugged in, ect before I called.
When I called, he asked for my OS, serial numbers from the back, ect. We chatted for almost an hour and a half, with most of that time being silent while he "checked into things"
I learned that he was Canadian, has 2 children, was recently divorced, works with only 1 other tech support guy, his desk was dark, he recently moved, and his car needed a new head gasket.
For goodness sake, why would I EVER need to know this information about the tech support guy I called. Finally, after an hour and a half of searching, we realized what a large part of the problem was, and why I was having difficulty doing what he was saying. He was giving me instructions for Windows ME and I had Windows 98.
At this point, I simply thanked him for his time and hung up....
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