Game Installation Problem
 

Ok, I'm on a Compaq Presario, running windows xp home, with service pack 2. I've also got Panda Platinum Security installed.

The problem is occuring when I try to install The Sims 2. I know the computer can run it, it has had the game on it before(I had to re-format the hardrive, got a virus when the comp didn't have protection). Now whenever I try to install it, a notice pops up immediatly saying that setup.exe has encountered a problem and needs to close. I checked the surface of the disc and it looks ok, it shouldn't have any problems, I loaded the game onto my laptop(XP pro) a few months ago and it worked fine. I have tried turning off the Panda program but it still gives me the error. Is it a conflict with SP 2? Any help is appreciated.

This is my first instinct. Have you installed Sims 2 on an SP2 machine before? If not, I'd check Maxis's website for support or a sucks-for-you disclaimer.

I can't remember if I installed SP2 before or after I put the game on my laptop. I'll try removing SP2 and trying to install again.

I removed SP2 and it started the installer, but after I select the language to use it gives me a CDKey error. So does anyone know what this is all about?

Haven't played the sims in a while:

Does that have to do with that code you have to enter when for first instal the game? You know, for piracy prevention?

It doesn't ask for the cd key, it just throws the error that CDKey has encountered a problem.