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Lappy won't connect to the internet!

My laptop doesn't recognize the internet connection. It is hooked to our cable modem. It is saying network connected, but when I try to get online it says page not recognized. I tried the "repair connection" but it takes forever and finally stops.

Any wisdom on the subject would be appreciated.

Are you connecting directly to the modem or through a router?

Some ISP's require you to register a new device if you are hooking it up directly.
If you are behind a router, try this quick check:

go to start>run, type "cmd" (no quotes)
then type ipconfig /all

you will get a message with an IP address and subnet mask and gateway. It should look something like this:

Quote:

Windows IP Configuration

Host Name . . . . . . . . . . . . : ilikepie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : 3Com 3C920B-EMB Integrated Fast Ethe
rnet Controller #2
Physical Address. . . . . . . . . : XX-XX-54-0C-XX-XX

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter
#2
Physical Address. . . . . . . . . : 00-0C-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.16.4.210
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 172.16.0.1
DNS Servers . . . . . . . . . . . : 172.16.0.2

After that, you need to ping your gateway. So I would type "ping 172.16.0.1", but look up your gateway when you did the last command. If it works, you should get:

Quote:

Pinging 172.16.0.1 with 32 bytes of data:

Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255

Ping statistics for 172.16.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

If it worked, try typing "ping 66.94.234.13" and then "ping yahoo.com", and post if you get anything unusual. Depending on the results, you might need to do different things.

The cable company I'm connected to in Oz requires that you power cycle your cable modem if adding in a different directly connected device. This is worth a try if your lappy is directly connected.

It is hooked to directly to a wireless router. It is wired so to speak. I tried looking for the gateway and that line was blank.

I tried a bunch of stuff, even system restore, then tried "repair connection"

It is saying "cannot renew IP address"?

put in a static IP, Subnet, Gateway and DNS. you shouldn't have any issues after doing that.

if you are using a linksys wireless router, use IP 192.168.1.20, subnet 255.255.255.0, gateway 192.168.1.1, and DNS 4.2.2.1 and 4.2.2.3

Start - Run - type cmd - a DOS window pops up -type ipconfig /release - wait a few seconds - type ipconfig /renew - exit. You should get a "...network disconnected.." message, wait a few more seconds, try getting on Internet again. If you know how to get into your router's admin, there should be a page that lets you restart the router. Static IP is probably not recommended by your ISP.