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You're right, too late to change.
The clients don't have the horsepower to spare (sadly) and IT has disabled Java on most of them anyway.
I should probably be a little more clear...these aren't tickets like "fix my email", this is a company that provides onsite service 24x7 for servers, printers, terminals, whatever. The system stores client contact information, which is what is most likely to change. Often, we're finding that the area code is wrong, that sort of thing.
The current system locks the record on access, but doesn't tell you WHO locked the record. This results in people paging across the intercom all pissed off yelling "whoever's in call 2222222, get out so I can order a part!" It's an issue when someone in the other building leaves for the day and has a call open...that's why I'm looking for a system that simply advises that someone else is in, and tells you who so you can go smack them.
Beh...
MPEDrummer
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