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I live in Columbus and have to say outside of the last week RR has been great. I noticed buncha lag on my ps2 and since they dont support router (which had been in use for about 2 year) and it worked directly through the modem they say not our problem. Well when i said no power to modem last Friday they had someone out here this morning at 8am with a new modem, all I needed was the power cord though.
No complaints on service which is rated I believe at 3mbps and 256k up
support when needed has been satisfactory, although not superb unless you get one of the good local techs, i personally do not care for the national helpdesk which has routed me to Canada and India(most companies using India for tech support call centers now)
other than that its mainly your call I will NEVER use AOL again for anything i have been on RR for about 6 years or so and will not go back to anything else, unless it is another broadband of equal or greater speed.
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Spank you very much
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