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This job would be great if it weren't for all the damn customers!
I can feel your pain. Your response was pretty good, but in many ways she is right. Why? Because she is always right. She's a customer. The only way to deal with a customer like this is to very slowly and very gently guide her through absolutely everything that you do. If you educate her, the ignorance will go away and she'll be happier and so will you. This isn't easy, but it always seems to pay off. Show her with both words and actions how you came to the conclusion that it needs more memory. Show her how much memory each one of her programs is eating up. Explain to her the difference between memory and storage, surprisingly lots of users still don't know. It takes time, but it will make her happy. Some customers need a lot more attention than others.
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Lord, have mercy on my wicked soul
I wouldn't mistreat you baby, for my weight in gold.
-Son House, Death Letter Blues
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