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I love it when someone who has NO CLUE about computers asks you what is wrong, and you tell them what it is, and they immediately say, "No, it's not!"
Or my favourite, "Well this guy I know at work says it's probably this" when they haven't even looked at the computer.
I'm betting she starts one program, then instead closing it when she's done, she just starts another program. I'm not sure if you mentioned her having any virus protection, but if she doesn't and is a Noob like it seems, she has probably gotten a virus from an e-mail that is sucking all the memory.
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