An email she just sent me
I didnt want things to get like this, im not that kinda person, but when i cant run anything on my computer without a "system error" or something im pissed. im trying to run a business too with the photos and i cant have a computer that doesnt work. You dont even try to make it better, you just automatically say "you need to upgrade". How come it is that anyone else that looks at the computer says that i have more than enough memory to run everything, and you say that i need to spend more money to upgrade it? How can that be? first of all im pissed off that you lied to me about my old computer. you said that i could never put any more memory or anything into the computer. So thats the reason that i had you build me this one. then what happens? You take my old one, and UPGRADE the memory in it. What the hell is that? So you build me this computer, for cost because jason promised george that he would work on the deck. I asked you for enough memory to be able to run my scanner, printer, photoshops, games, and internet. You said no problem. When you e-mailed me saying my computer was done, you told me that i wouldnt have any problems with the computer and that i wouldnt have to upgrade for a very long time. When we got the computer things were fine with it. the only problems then was al the extras that you put in, you never showed us how to use. I couldnt get ahold of you half the time , and when i wanted to know something, all you could say was "ill have to show you another time" you can do that in a business, people are waiting on you to do things. peope rely on those things to be done. you could have sent instructions or something with the computer so i knew what to do and how to do it. Another thing, you would say you would be down a certain night to work on the computer at 6 or 7. We would wait for you and you would never show up, and then late that night yuou would show up for about 10 minutes and leave. you would never go throught the computer and look at things. all you would say is/....hmm i dunno, going to have to upgrade it. at one time inour conversation you said" i might have built somethign wrong, if so, ill have to take it home and redo it". so how can you go from that to jsut have to upgrade without even looking at the computer. like i said i really feel bad that this has come to that, but as a customeer i want service, and i want a good product. if i knew the problems that i would have with this computer, i would have never bought one from you. i trusted you as a friend, not to screw me over. you could have told me when we sat down, how much memory it would take, you just told me that what you have put into my computer would be pleanty enough to use all my programs. Maybe 500.00 isnt alot to you, but it is to me. we work hard for our money and when myself/ or anyone pays any money for something, i expect it to work. and if it doesnt , expect it fixed. ive had nothing but errors. i cant finished projects for people, and im loosing money that way. How can i gaurantee that if i dish out 70.00 for memory plus time for you to fix it , that it will actually be fixed? than im out more money. Also, it doesnt matter who or where i take my computer to get it looked at, that has nothing to do with you. At least, they actually look inside the computer instead of just saying "hmm just going to have to upgrade". There has to be another reason why this computer works the way that it does and its not the memory. According to others, my memory is just fine. i have more than enough, so then whats the problem? Im having another person look at it tomorrow, and if the problem is the memory, than fine, ill upgrade. But if i find out that it is something else, something that you didnt bother to take a look at, ill be upset, and i will want a refund, and you can come and pick up your computer the next week. like i said if you wanna be in business, you have to have a litle more customer satisfaction. you have to take the good with the bad,your not always going to have pushover customers that dont mind having a computer that doesnt work, but thats not me, and i shouldnt have to settle for any less.
My reply to the email she sent me
Ok......to resolve your problems step by step.
1.You dont even try to make it better, you just automatically say "you need to upgrade". Well I did stop over, I did some quick checks and there is a little tool in windows that tells you how much memory is being used, and yes all your memory was being used.
2. How come it is that anyone else that looks at the computer says that i have more than enough memory to run everything,: Well that is because you have more memory than most normal people would need. Your using all sorts of photo application so that uses more memory than normal. If you would of bought a dell or gateway for a similar price you would of gotten only half the memory and hard drive space you currently have.
3. and you say that i need to spend more money to upgrade it. Well parts cost money, simple as that, nothing is free.
4. first of all im pissed off that you lied to me about my old computer. you said that i could never put any more memory or anything into the computer. I never told you that you couldn't upgrade the memory. However you couldn't upgrade the processor or put more than 1 hard drive in it, or upgrade the video card. It wasn't worth dumping a bunch of time and money into.
5.So you build me this computer, for cost because jason promised george that he would work on the deck. Yes I did that cause I knew you and Jason really well. I did it as a favor. Even if Jason wouldn't help us with the deck i still would of gave you two a discount. I know that you two have a house and other bills to pay off so I did as cause your my friends.
6. I asked you for enough memory to be able to run my scanner, printer, photoshops, games, and internet. You said no problem.: Yes but I didnt' expect you so have many multiple things open and so much other programs installed.
7. When you e-mailed me saying my computer was done, you told me that i wouldnt have any problems with the computer and that i wouldnt have to upgrade for a very long time. Yes after you upgrade the memory you shouldn't have to upgrade for a very long time.
8. When we got the computer things were fine with it. the only problems then was all the extras that you put in, you never showed us how to use. Sorry about that I showed you some of the stuff. If you would of asked I could of came down and shown you.
9. I couldnt get ahold of you half the time , and when i wanted to know something, all you could say was "ill have to show you another time" you can do that in a business, people are waiting on you to do things. peope rely on those things to be done. you could have sent instructions or something with the computer so i knew what to do and how to do it. Well you rarely called me. I stopped down a few time and you two where out of the house. I wish I could sit around all day waiting for phone calls but I had school, other customers, and a life to tend to. And if you ever need help with any of the programs they all come with help settings.
10. Another thing, you would say you would be down a certain night to work on the computer at 6 or 7. We would wait for you and you would never show up, and then late that night yuou would show up for about 10 minutes and leave. you would never go throught the computer and look at things. all you would say is/....hmm i dunno, going to have to upgrade it. at one time inour conversation you said" i might have built somethign wrong, if so, ill have to take it home and redo it". Ok all the time that I have canceled when I was going to come down I never canceled it the same day. I have said many times that I will be in Elmwood so I might have time to come over and help you. And the redoing part is reinstalling, sometimes people mess up windows so bad that it might need to be reinstalled to fix the problems.
11. so how can you go from that to jsut have to upgrade without even looking at the computer. Well I did stop over, I did some quick checks and there is a little tool in windows that tells you how much memory is being used, and yes all your memory was being used
12. like i said i really feel bad that this has come to that, but as a customeer i want service, and i want a good product. if i knew the problems that i would have with this computer, i would have never bought one from you. Trust me you would of had the exact same problems from Dell or Gateway or any other computer manufacturers out there. It is a good product.
13. i trusted you as a friend, not to screw me over. you could have told me when we sat down, how much memory it would take, you just told me that what you have put into my computer would be pleanty enough to use all my programs. Well I underestimated on the memory. Thanks for trusting me as a friend
. I didnt' screw you over, I swung you a deal.
14.Maybe 500.00 isnt alot to you, but it is to me. we work hard for our money and when myself/ or anyone pays any money for something, i expect it to work. and if it doesnt , expect it fixed.ive had nothing but errors. i cant finished projects for people, and im loosing money that way.:I have offered to fix it but you never agreed to upgrading the memory.
15. How can i gaurantee that if i dish out 70.00 for memory plus time for you to fix it , that it will actually be fixed? than im out more money. Cause I am a computer technician that I was I do for a living. I fix and troubleshoot. I know what I am doing.
16.Also, it doesnt matter who or where i take my computer to get it looked at, that has nothing to do with you.: Actually I control the warranty if someone I don't approve of works on it I can void the warranty.
17.At least, they actually look inside the computer instead of just saying "hmm just going to have to upgrade". Looking inside a computer has nothing to do with it. I can find out all the specifications without opening the case. You can tell when you neeed to upgrade when you start having problems with windows.
18. There has to be another reason why this computer works the way that it does and its not the memory. Well it works like the way it does cause of all the programs you have running and probably cause some of the stuff you have installed. But to run it the way you would like it it would need more memory.
19.According to others, my memory is just fine. i have more than enough, so then whats the problem? Your must be running way more programs than they are that suck up more memory.
20.Im having another person look at it tomorrow, and if the problem is the memory, than fine, ill upgrade. Ok you can have them do that....fine by me.......thank you for trusting my judgement.
21. But if i find out that it is something else, something that you didnt bother to take a look at, ill be upset, and i will want a refund, and you can come and pick up your computer the next week. Ok that will work out.
22. like i said if you wanna be in business, you have to have a litle more customer satisfaction. you have to take the good with the bad,your not always going to have pushover customers that dont mind having a computer that doesnt work, but thats not me, and i shouldnt have to settle for any less. Well I told what was wrong...exactly what was wrong...sorry it's not my fault that you won't believe me. Like I have said before I have lots and lots of customers and they are all fully satisfied with my work cause they are open to my suggestions.
Thank you for your concerns and have a nice day.