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Wow, dude. I've heard lots of bad stories about customer service at telcos, but this one takes the cake!
It's obvious they don't care about you enough, since $80 is probably nothing compared to your phone bills over a year's time...
That's it, really. You should threaten to switch to another provider.
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"There are finer fish in the sea than have ever been caught." -- Irish proverb
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