|
I hate automated services. Our company has a strict policy that a live person must answer the phone at all times. And it is also implied that a woman answer the phone (not being chauvanistic... our business is male dominated and they like women answering the phone more than a man).
I trick for automated phones... Alot of systems now know that people just hit "0" to get to an operater. They now say that this is an invalid option and they make you listen to all of the options again. On most systems, if you hit "0" twice, it will override that command and take you to an operator.
I will flat out do business with someone solely for the fact that one company has a live person to talk to rather than one that has an automated system. The live person wins every time.
|