On the normalization setting, check to see if you can change the level. In other words, look for "Normalize Percentage" or something. Generally from 1 to 100. Set it relatively high, but not at 100. Usually 95 works fine. This does, of course, depend on the mode of normalization. Just leave it at the default setting, and put it at 95.
Generally, normalization is for regular audio cd's. Ones that you can play in every cd-player. I don't think Roxio will normalize a cd full of MP3's.
So
- CD with mp3 files - no normalization
- CD with audio tracks that were made from mp3 files (like the ones you can buy in the store) - you can normalize
There are 3rd party normalizers out there. I really can't think of any right now, so you would need to search them out. Or one of your fellow TFP'ers (hint hint to everyone else reading this) could find one for you.
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