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I don't think anyone is saying the customer should know everything. But when the customer doesn't know it, asks you, and then proceeds to argue with you for half an hour, usually mentioning things like you're dumb, you don't know what you're talking about, you shouldn't have this job, etc, then I think people who work retail have the right to get a little pissy. I haven't worked behind a parts counter but I do work retail. For those that haven't, try not to. A surefire way to develop a cynical attitude toward the entire human race is to have to deal with them as a sales clerk. I've had people swear at me, threaten me, tell me I'm stupid, etc, just because I wouldn't go along with whatever dumbassed scheme they wanted me to tell them was a good idea. (ex: "I didn't glue my PVC pipe together and now it leaks. I want some tape that will stop the leak." I told him he'd just have to go in, disassemble it, and glue it together. He told me I was a fucking retard, threatened to kill me, then when i told him to calm down, he grabbed me by the throat (I don't tend to take crap from people). Many times a day I get people who come in my store and ask me "What's the difference between product A and product B" and when I tell them they tell me I must be wrong, I don't know what I'm talking about, What, am I stupid, etc.
People have this idea that they don't have to be polite when talking to someone who works in a store. They have an idea that we are there to serve them and to let them walk all over us because that's just the right way to be. I don't put up with that bullshit for one second. If they're polite I help them out a lot, and usually save them a lot of money over what they were gonna do in the first place. If they can't have the decency to even pretend to know how to be polite, then I don't waste my time with 'em.
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