There's a car on the mountain, with your required End User, Hardware Engineer and Software Engineer. And the brakes fail and the car goes careering down the mountain. They all think that they're going to die. But the driver manages to steer the car onto a verge and they stop halfway down the mountain.
The End User says 'We must get help, there is nothing that we can do ourselves'
The Hardware Engineer says 'Hand me that spanner, I'm sure I can fix it'
The Software Engineer says 'Well let's try it again, just to make sure that there is a problem'
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