bluearmy

I enrolled onto a management course and one of the assignments is about conflict management. I have had to come up with a conflict in a work based situation, which is not a problem. The problem is I need a recognised model to show how the conflict was resolved and to gain extra credit to reference the original author. Can anyone recommend a conflict resolution style?

I have come across one known as the The "Interest-Based Relational Approach" or Ibr but can not find any reference to the original study or author. Again can any one assist as the ibr fits in with the work I have done so far.