That's interesting, Phil, because I've had very similar experiences with Best Buy (including asking to check my receipt, by the way). A few years ago, I didn't feel like driving all the way out to my favorite electronics store in the world (Chicagoans will immediately know who I mean without me even having to mention the name) and went to Best Buy to look at TV's, Blue Ray players and a new monitor for my computer. I was prepared to spend upwards of $5,000. I am usually a fairly informed consumer, but there were some models that I just didn't recognize and didn't see some specs listed that I felt were pretty important. When I asked one of the blue shirts, I got a blank look. When I asked another, same result. Needless to say, I kept my wallet in my pocket that day and made the drive to the suburbs the next weekend.
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