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I've worked in kitchens. The most effective leadership I've seen while a line is taking it up the ass didn't include screaming like a shrew at someone who fucked up. Instead, it simply included: "Hey, you fucked that up. [This is why/how.] Now fix it and fix it fast. Do it now." Raised voices, sure. Screaming? No. Top-of-the-lungs yelling? No.
It needed little more than that if anything.
Any chef or restaurateur who loses it like that in earshot and/or sight of customers should probably take a workshop in both anger and business management.
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Knowing that death is certain and that the time of death is uncertain, what's the most important thing?
—Bhikkhuni Pema Chödrön
Humankind cannot bear very much reality.
—From "Burnt Norton," Four Quartets (1936), T. S. Eliot
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