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Old 05-12-2010, 09:04 AM   #2 (permalink)
LordEden
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Location: Redneckville, NC
It's a chef's (and a restaurateur's) right to say what he/she wants in the tone of voice that he/she feels like is needed to his kitchen workers making his food (without straight up insulting someone/physically hurting them). I've seen it before and been on the receiving end of a pissed off chef's rage. It's part of the job. If you are fucking up on the job, then prepare to receive your lashing, but it should be said this is for when you fuck up (or have been doing nothing but fucking up). Some chefs are soft-spoken, using looks and the "parent's disappointment" to convey anger. Some chefs are yellers and pan throwers, it's all in how it works for them.

I've been told "I'm not sticking up for you anymore, you are on your own" for when I fucked up under a soft-spoken chef. On the other hand, I've been cussed in French, Swedish, and (his personal favorite) German by a chef I worked with (who was cooking before my dad was an urge in his daddy's pants). Granted a lot of yelling was just pure frustration, but it's how kitchens work (in my experience).

That said, yelling should go on behind closed doors and even better, in the walkin (you can yell and scream in there to your heart's content, no one will hear you). As much as I like watching a waitron get dressed down by a chef, no one but the employees should see that. He was not wrong for yelling, he was wrong for letting the customers hear it.

The customer should have handled it differently, should have went to the Maître d' (or front end manager) and told them about it. They would relay it to the chef and went from there. Going into someone's kitchen (especially a chef's) is a big no no (unless invited by the chef himself). You don't go in there and tell him how to run his restaurant.

[Also, to add to the above, when I say Chef or restaurateur, I mean a CHEF. Not a waffle house kitchen manager, I mean someone who has been in a kitchen for more years than they care to count. Someone who has worked their ass off to become who they are and what they cook. The manager at the local Applebee's doesn't count.]

Both ends of this disagreement was handled wrong, the chef dressing someone down within ear-shot of the customer and the way the customer handled the yelling.
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Last edited by LordEden; 05-12-2010 at 09:13 AM..
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