I'm a lot. My title is Lead Tech, my subtitles include Systems Administrator and Help Desk Rep. I work for a company that hosts email for a lot of people.
In my day to day I take care of tickets that come from a variety of sources, from lower level help desk folks, directly from customer, from billing or sales and from my boss. Lots and lots of tickets. I also have to take calls, but not many. I also help out a lot of people with their jobs like explaining how something works or, more often than not, how it doesn't work the way they think or wish it does. That's most of my 9-5, then there's the late night upgrades of client servers or troubleshooting after business hours. I also put in some flex hours on the weekend taking care of anything that can't wait until Monday.
I recently was shipped off to Boston to train some folks on how to do what I do, to some degree, but for their own systems. It went alright.
I do what I do from home, 100% of the time. It lets me spend way more time with my family and with no commute time or expense, I feel really good about it. That and not having to wear pants to work. That's pretty cool too.
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