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If the assertion is Ubuntu != Windows, you'll get no argument from me. I should think this is patently obvious. However, I do think that Ubuntu can perform all of the necessary functions for an average user. I think that so long as said average user has some support than he or she will be fine with Ubuntu. I'm not about to recommend Slackware for the average Joe, but it's entirely possible to use Ubuntu without ever having to compile a thing. It's possible that a user might run Ubuntu for day to day activities without ever seeing a command prompt.
If things go wrong, some level of support is necessary. Fortunately anyone on these forums has support. Even for the rest of the world, searching the Ubuntu forums and following the instructions found isn't exactly difficult.
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I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
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