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You know, I think there are some genuine circumstances that cause confusion.
Some people may not tip because they think it's already included. I have done this before. I am a fairly consistent generous tipper but there was one time that I saw delivery charge included on my bill so naturally I thought it went to the driver. In fact, I was thinking, it's about time they compensated the driver especially since I used to deliver pizzas as well (worst job ever by the way, especially in a college town). So sadly, I saw the delivery charge and then just added a dollar and thought I was awesome.
But now it turns out that the delivery charge is actually fraudulent. I think THIS is the most heinous of all. That the pizza places would use this "delivery" charge to add profits in a deceptive way. The real crime in my opinion is the "delivery charge" they tack on for no reason since none of it goes to the driver.
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