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Spelling mistakes show a lack of respect; both self-respect and respect for one's correspondent or reader.
"u" is not "you" misspelled. It is a conscious decision to use 'Internet shorthand'.
Someone above says no one reads books anymore. Really? Tell that to JK Rowling's publisher.
Another poster also corrected the original poster on their grammar. I'm probably a bit pedantic about grammar, but the suggestions offered were not canonically correct. Alternative sentence and paragraph formation, yes... but "correct"? No, I'm afraid not.
This all goes to show that one's personal standards are what really matters. The Internet, email and online fora are all imperfect communication media. We evolved to communicate face to face. It's not that hard to spell correctly. It's not that hard to create grammatically correct sentences; notwithstanding that "standard usage" itself is evolving.
So, what's my point? I agree with the sentiments of the original poster. I doubt I would send abusive emails to (what appears on face value) to be a prospective customer, but I can understand the frustration.
Mr Mephisto
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