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Originally Posted by matthew330
They're in the BBB as it is, and no, we didn't check beforehand. The problem I think is they operate under 10 different names, most at the same location, but all the sites are virtually identical.
Unfortunately we didn't use a credit card, which is probably why the bank hasn't been as proactive as we'd like. They did say they have to give us the money even if they haven't concluded the investigation in 10 days so I'm not so worried about that, even if they never get it back, we get to keep the money as long as it's a legitimate claim - which it certainly is - again, not worried about that.
and it's nothing like a legitimate business. Quick google search proves that. I'm really at a loss as to how their still doing what their doing. There has to be a way to put an end to it.
....and thanks yellomac - I'll check them out tomorrow (I missed your post initially). I actually took the day off work to focus on this (and so I could conveniently harass these f'ers every 30 minutes for 8 hours straight).
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I have put one business in the ground and got another fined over $100K, so I think I can maybe help ya out here.
Contact your state's Attorney General's office and tell them you want to file a formal complaint re: the business practices of this outfit. Make a log of all conversations, copy the emails, etc. and include them in the report.
Attempt to get their tax ID, the owner's name, etc., any and all information about them. Write to
theirbank and/or credit server and tell them what happened. You can probably find this information out by seeing who actually charged your account-the transaction goes bank to bank. Insist you will NOT be held responsible for the double charge and tell them that all information has been forwarded to the state AG.(But do NOT tell the company you have filed the complaint-at least not right away.)
Should this place try to contact you to get both charges, do NOT talk to them once you have the complaint filed-tell them your attorney will be in contact, even if you don't have one. If you do have to contact them, do it by certified, return receipt mail only, NOT email.