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Better business bureaus are a good resource, if the company in question plans to stay in business, and isn't just a scam operation.
Did you pay with a credit card? Credit companies actually do some good by giving protection to the consumer. Call the credit card company and dispute the charge. Bank cards don't (always) provide the same protection, but if you've already talked to your bank, I guess you've done the best you could.
However, in the end, if they charged you a *second* time for something, if it's anything like a legitimate business, you should end up fine. You might have to wait awhile for everything to work out, but at the absolute worst you'd have to take them to small claims court to get things straightened out.
If they're some sort of fly-by-night scammers that vanish on you, you might be screwed, but I'd think your bank will help you out.
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