Baraka_Guru

*Ahem* ...I think you mean continent.

This looks like the company is overwhelmed with its success and has resorted to a heavily automated system to deal with problems. Your e-mail could have been one of tens...or hundreds of thousands just like it. Just imagine how many employees they have to deal with the sheer number of customers.

Yes, the support sucks, but realistically you can't expect the same level of support as a well-established and reputable company selling a product with a long history.

I saw no fewer than 5 Webkinz floating around at Christmastime. No fewer than 2 belonged to adults.

EDIT: Holy crap. I just found out that Webkinz are made by Ganz, a Canadian company. Their office is just north of where I live. (For the record, I only first heard of Webkinz last month.)

__________________
Knowing that death is certain and that the time of death is uncertain, what's the most important thing?
—Bhikkhuni Pema Chödrön

Humankind cannot bear very much reality.
—From "Burnt Norton," Four Quartets (1936), T. S. Eliot