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I would be deeply offended if some retired idiot came in to teach me how to manage his little girl. I take great pride in my ability to manage effectively, and having a former soccer-dad come in to explain that I've 'obviously never been trained as a leader' just because his daughter never grew up (gee, I wonder why?) would probably end with me firing his daughter and lecturing him on how to allow his offspring to develop healthy independence in order to grow into an adult. It's frightening that people think this type of behavior is appropriate.
If a parent called me to complain about his or her child's workload, I'd speak to the worker. If it wasn't their fault, I'd thank the worker and let them know that I'm always available if they feel overwhelmed. I'd call the parent and offer them a job. If they accept, I'll give them more work than anyone has ever been given in history. If they decline, then I'll ask them to not call back as they clearly have no business speaking to me.
People are lazy by nature and have to learn to grow into a person who can earn a living. These helicopter parents are going to help create a subculture of perpetual puppies who cannot ever be a helpful member of the pack.
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