Well, that call I just placed went a lot better than my last one. Resolved in ten minutes, still under warranty so everything is covered. Last one took an hour and three calls back to tell me to recover my tag after my box was stolen. Still, gotta wait about two weeks 
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"'There's a tendency among the press to attribute the creation of a game to a single person,' says Warren Spector, creator of Thief and Deus Ex."
-- From an IGN game review.
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