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It probably is in storage and someone gave you the "safe" answer. Here in the US I believe the attorneys who helped prepare the will would be looking at a malpractice suit if they can't turn it up. If you're certain it was that firm then "can't find it" isn't acceptable. Keep the fire under their boot.
Also, if they can't answer the age/time questions off the top of their head you need to find another firm. Someone specializing in wills/trusts/probate, or whatever you have over yonder.
(Just slightly bitter from my own dealings with incompetent estate specialists.)
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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