I feel for you ng, its like everywhere we look incompetence runs rampant. Mistakes and blatant damage like that happen all the time and there is nothing we can do about it, all the companies do is say "opps, my bad", half the time they don't even apologise.
One company I hate for this in particular is banks, they screw up all the time and yet never have to pay for their mistakes. My girlfriend is a single mother and doesnt have a whole lot of money to be throwing around, the bank screwed up and put an extra $10,000 in her account and then noticing this decided to take every penny out of her account. All this happened before she even realised it. So we were at the store buying groceries and it said insufficient funds, so she calls the number on her card and it says she has 0 dollars in her account, so I used my credit card to grab the groceries. We then went to the bank and got one of those printed reciepts that says all the recent transactions (from the machine, it was a friday night and the bank was closed.) We found out about everything the bank did to her and she called a 1-800 number for the bank to see if they could fix it. The person on the phone told her what happened and said that the bank would fix it on the next business day... it was friday night, on a long weekend.
It wasnt so bad because I was able to grab the little things that were needed, but what would have happened if rent was due? what if there was a large bill due? I am a student and dont even have a job right now so can't handle anything like that, and she is a single mother barely squeaking by, and the bank doesnt even say sorry or do anything to make up for it. They have no one to account to. GAH! Sometimes I hate the system.
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