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Originally Posted by Daniel_
You're paid to do a job, so you do it and don't let personal belongings or distractions get in the way of doing it.
We allow phones, but request that people keep them on quiet during the day.
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Try telling any of the many parents that they aren't allowed to answer those many calls from their kids - all day long (esp. in the summer). This was a huge problem at my last job and the employees - yes, mainly parents, said to management, "just try to fire me over this issue!"
The landlines were all used for customer calls and the busy, patient receptionist was stuck sending customer to the voicemail of these customer service reps. The receptionist complained to head of HR and she even said, "Well, they are parents, you know...." bad situation & lots of angry customers.