maleficent

Two recent ones... My wallet was recently stolen

I'll let you figure out which was good and which was bad

Credit card company
Hi i'd like to report my wallet as stolen please. But..
(thickly accented voice)Oh you lost your wallet
No, it was stolen... but...
OK you're wallet was stolen
(tap tap tap tap) there's no activity on it- you sure it wasn't lost?
No, my wallet was stolen about an hour ago, and if you would let me continue, I need to cancel the card but the problem is I am travelling this week so am I going to have a problem checking out of my hotel
Today is wednesday, even uif we rushed you a card you wouldn't have it til friday evening.. you won't have the card to check out of the hotel with
Fine but that wasn't my question.. and again I repeat my quandry (now I'm pretty sure I won't have a problem but I just want confirmation)
Again she repeats the above about when i will or won't get the new card.
I sigh and ask for a supervisor
Hold for many many minutes and get another thickly accented person named Steven. I repeated my quandry to Steven, and again he assumes I lost my wallet as there is no activity... and again I state that my wallet has been stolen and pretty much what time frame it happened... and agan I ask my question...
steven procedes to tell me that my new card won't arrive by friday. Again - I try my question again using different words.. and still get the response about frirday... Compeltely exasperated I ask for yet one more supervisor... to myself I'm thinking an english speaking one... 10 minutes later... I speak to Herb.
I ask herb my question again... and he gets it... cancels my card tells me if there/s a problem checking out to call the company and have a nice day... THEN he spends the next 7 minutes upselling me... no thank you...


So I wasted all that time... next I call my bank
I get right thru after navigating the press 1 for whatever 4 for whatever phone system... and explain my problem that my card has been stolen... Lost or stolen she asks... stolen from arestaurant about an hour or so ago..a nd I tell her what the last charge on it I made was... Oh dear she says, there've been several hundred dollars worth of charges made in the past half hour (while I was fighting wth credit card company) AND they're trying again... and she pressed the kill button to prevent the charge from going thru...

Got my card cancelled.. and within minutes I h ad the info on what to do next.

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