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(1)The three little words that work: "Hold On please..."
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Doesn't work. Actually backfires. I worked as a telemarketer in my impressionable high-school days, and this does nothing but help the guy on the other end of the phone. Because so often people immediately hang up when you identify yourself as XXX from XXX company, one metric of your job "success" is call time. I had a couple bosses who looked at call time directly, and if you weren't keeping people on the phone for more than 10 seconds, they'd come speak to you. They'd coach you in skills to keep the person talking longer, because the longer someone listens and talks, the more likely you are to make a sale. And people that just set the phone down? Oh baby did I sit on that call. I didn't have to do anything for those couple minutes, and it inflated the HELL out of my call time. So thank you, phone-setter-downers. (Even tho I quit that job in about 2 months)
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My final wonder is: do these people REALLY like their jobs that much ???
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You gotta understand that it can be serious cash for someone who is good at sales. I was HORRIBLE at it, because when someone like you said "not interested" I was like "oh, sorry.." instead of our scripted "I hear what you're saying, but I'd like to save you some money..." People who made 100% or 200% of their 'plan' for that month could rake in a $500-$1000 bonus on stop of their hourly wage. On some of our 'plans' it would be 3 or 4 sales in a two week period! So one person that you manage to convince to buy means the potential for hundreds of dollars for you. That's why they're so persistant.
Although I made almost no sales at all when I worked there, I'll tell you that most effective thing someone did was just hang up. It's depressing as hell (and they had mandatory suicide prevention training every couple months) but it works. "Hi this is JinnKai and I'm calling from XX company {CLICK}". I just moved on to the next person without wasting their time or my time.
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(2) Do you ever get those annoying phone calls with no one on the other end?
This is a telemarketing technique where a machine makes phone calls and
records the time of day when a person answers the phone.
This technique is used to determine the best time of day for a "real"
sales person to call back and get someone at home.
What you can do after answering, if you notice there is no one there, is
to immediately start hitting your # button on the phone, 6 or 7 times,
as quickly as possible This confuses the machine that dialed the call
and it kicks your number out of their system. Gosh, what a shame not to
have your name in their system any longer !!!
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JABBERWOCKY. "Confuses the machine and kicks your number out of their system?" A computer system that deletes a valuable phone number from the database because the user presseed ######### ?
Snopes covered #3.
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My method of dealing with telemarketers is simple. I tell them at earliest convenience that I'm not interested in what they have to sell. The individual on the other end of the phone is a person too and is simply trying to earn a day's wage. Why would I take my frustration at being called out on him?
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Mature. Responsible. Commendable.
Thank you.