I heard a story once where someone sent a company three pennies in a business reply envelope. Then they called and said that they accidentally sent them twelve (?) pennies and would like a cheque for twelve cents. The company actually sent them the cheque. This ended up costing the company the weight of the pennies in mail charges, plus an extra envelope and mail for that.
I bet that if people did this sort of thing more often, the whole business reply envelope thing would stop all together.
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