At least the kid got through to someone. I tried calling 911 for a 92 yr old woman who had fallen and who I believed had broken a hip. I got a busy signal the first two times that I tried calling. If I had been calling for a prank I wouldn't have wasted my time calling again.
I know there are always exceptions and the operaters have to prioritize but this kid did not sound like some kid playing a prank. The operator assumed from the get go that it was a prank and threatened the child. She should have BEGUN her conversation with the boy properly. He DID say that his mother was passed out. How in the world did the operator think the mother was going to talk to her? This story pisses me off. As far as I can recall we pay a fee on our phone bills to keep the 911 service in our area. So in theory they should be providing proper coverage for each call. I'm sorry for those 911 operators that do their job correctly who will experience some prejudice possibly because of this one operator who screwed up so badly.
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"Always learn the rules so that you can break them properly." Dalai Lama
My Karma just ran over your Dogma.
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