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Originally Posted by cj2112
I haven't done customer sevice in probably 20 years, but I was on the other end of a funny one a couple of months ago. I started this phone call feeling like a moron, as I had locked my new cell phone and didn't know the code to unlock it. I felt much better after talking to this girl.
Me: I accidentally locked my cell phone and I don't know the code to unlock it.
Her: Are you calling me on the phone you locked?
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Don't judge too quickly... she probably has had dozens of people who had called from their "locked" phone.
What sounds like a dumb question to you is a time-saving strategy to her.