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People talking on cell phones while in line generally piss me off, because I have dealt with so many of these kinds of customers while working at Starbucks. Usually, they end up being the biggest assholes too. The problem with blabbing on cell phones while in line anywhere is that the person who is working may need to ask you a question. In my case while working as a barista, I generally need to clarify a few things with the customer, like "would you like whipped cream?" or "would you like room for cream in your coffee?" It's just courtesy to get off your phone to treat someone with the respect they deserve.
If I am in a bad mood and someone is chatting on their cell phones while ordering/paying for a drink, I'll ask something or call out their drink VERY loudly. Maybe then they'll get the hint.
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