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I think the tech support people of the world are the farmers of these crops... I too had HUGE list when I worked at HP.
Among the best conversation pieces:
"You mean I have to plug it in?"
"Your printer TOLD me the error." (as in vocally)
"Your scanning software sucks... it's scanning everything up-side down."
"I have macintosh XP."
My favorite one aside from the above, just reaffirms my thoughts about customers, no matter who they are:
"Listen, I am a nationally syndicated radio producer on 1000 US stations, and I am going to tell everyone how much I hate this printer... what do you say to that?"
After holding back truck-fulls of sarcasm, I calmly ended that call and found out what radio show hes on...
(Honest to God):
billy bob and jed's radio morning bonanzaa! From Chattanooga TN!
I was talking with billy bob's producer!
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"It's not that I don't understand, it's that I don't care"
- Homer Simpson
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