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I don't know anything about this particular piece of hardware, but I know a litle about device drivers, and I can speculate as well as anybody.
If dmesg tells you it sees the IR receiver, that's a good sign that everything's set up right about the card itself. You might check the batteries in the remote? Because it does sound like an issue somewhere between the remote and the receiver.
I have a universal "learning" remote that reads other remote's IR patterns so it can pretend to be that remote. I've used that to test remotes before--if my u-remote can read them, I know that's not where my problem is. Maybe you could find one of those?
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