I might have missed something in the list here, cause I got kind of tired of reading the revolving door of comments somewhere down page 2.
However, I wanted to point out that there is a very common practice of businesses turning away customers based on dress code. Has everyone forgotten about the whole "suitcoat" in a restaurant situation? Now, I've always thought this was a very silly practice, but still it goes on. Usually though, the way around it is that the restaurant often will kindly offer someone a jacket to wear during the meal, barring the rest of their attire fits within the guidelines (no shorts, tennis shoes, sandals, t-shirts, etc.).
No matter what is on the clothing, the principle here is the same. The business has the right to refuse the business. Now, of course, if they let you get half way through with your meal,then came to you and told you to leave, it would be a bit asinine. However, EVEN then, they would have that right. It might not be smart for them to act upon that right for the obviously good reason of maintaining a professional business atmosphere, but alas, they could do so if they wished.
That said, the women seemed stupid to me. She was asking for a reaction from someone. She got it. She should deal with it. She felt she was treated unfairly, and because she caused a media sensation, she'll probably get a settlement out of Soutwest. Yay, go her. Another fine example of how damaging our damn media driven culture is to our values of right and wrong.
At Southwest, the people gathering tickets are doing their best just to get you on the plane as fast as possible. There were probably other ways for them to handle the situation, but there again, how much do we really know about what happened? It sounds to me like they gave her the opportunity to diffuse the situation and prevent other passengers from being upset. She did not take it, and Southwest was within every margin of their rights and in my opinion, obligation, to ask her to leave. The last thing an airline needs is someone aboard who intentionally is trying to create an uncomfortable atmosphere for others.
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I think that's what they mean by "nickels a day can feed a child." I thought, "How could food be so cheap over there?" It's not, they just eat nickels. - (supposedly) Peter Nguyen, internet hero
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