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Originally Posted by fresnelly
Last month we made some significant reductions to our cell/internet/cable plan in order to save money. This month's bill comes in and shows that none of the changes went through! Customer service was very apologetic and has promised to credit us the difference etc..., but I'm doubtful. I think they're dragging their feet, playing the odds that we'll forget about it. Fat chance!
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An update:
So this month's bill came and the changes had gone through, but there was a $200 "Term downgrade fee" added on! Now originally, I had cancelled my phone and paid a $160 cancellation fee. Shortly thereafter Rogers came crawling to me and offered a bargain rate so I signed up. The $160 was credited to my new plan and I was feeling victorious; until this new bill came.
So where is the "term downgrade" you might ask? They couldn't tell me either and took it off my bill without argument. I believe they have a team of account analysts who regularily tack on these phantom charges. The count on you to either miss or blindly accept them. To me this is an unethical means of helping their bottom line; akin to bilking seniors out of their retirement savings.
I have my fine toothed comb at the ready and await next month's bill