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I didn't know most latptop batteries were rated for a 2 year span. You guys did give some good tips though.
I DID however, find the "command" that I was looking for in this notebook, however I'm not sure if it's a proprietary deal with gateway notebooks. The Laptop is about 3 years old, and in the BIOS, there's a command called "battery auto-learning", at least on this machine. It will cycle the battery, charging it fully, discharging it, then recharging it.
This process takes a good couple hours to do, so after I set it up for him, I left for the evening. I haven't spoken to him yet, and I won't until tomorrow, so I have yet to find out if it did any good.
The battery in question is an eight-cell NiMH.
P.S. Analog, I have empathy for you and everyone who works(ed) in retail. There are quite a few colorful and stubborn people that you guys have to deal with.
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