One of the reasons why when I ran a call center I made sure that we got people to know the faces to the voices that answered their phones. Once someone "knew" the face, that person no longer "screamed and yelled like a baby throwing a tantrum." They may be frustrated and upset but they did now understand that there was a human being behind the phone.
__________________
I don't care if you are black, white, purple, green, Chinese, Japanese, Korean, hippie, cop, bum, admin, user, English, Irish, French, Catholic, Protestant, Jewish, Buddhist, Muslim, indian, cowboy, tall, short, fat, skinny, emo, punk, mod, rocker, straight, gay, lesbian, jock, nerd, geek, Democrat, Republican, Libertarian, Independent, driver, pedestrian, or bicyclist, either you're an asshole or you're not.
|