Before I bother reading anything about OpenOffice, I just have one question for those who use it, are the files usable by Microsoft Office users?
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* Data Migration and Testing: In migrating Microsoft Office documents to OpenOffice, some advanced formatting may be lost - and this is a problem, but it is unreasonable to demand this because of the fact that Microsoft does not make it's data formats public.
They make special note on the cost of migrating a Microsoft Access database to OpenOffice, but fail to mention the costs associated with upgrading a Microsoft Access database even with their own software. Free Software and Open Source databases are typically available at no cost, so the money would be spent on the actual 'liberation' of the data. Microsoft will require you to purchase licensing for SQL Server, and businesses will still have to pay for the migration of the data.
* Document Conversion And Rewriting Macros: OpenOffice does not use Visual Basic for Applications, but has a macro language of it's own. It should be noted that Microsoft's macros are also incompatible with those of OpenOffice. Therefore, this is a valid point and would be part of a migration cost, yet one has to wonder at how complex such macros would be in a SMB.
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*Limited Compatibility: Microsoft properly asserts that OpenOffice is not 100% compatible with their product. Microsoft, however, has apparently decided not to support the OpenOffice formats either, for which they have no excuse: the standards for OpenOffice documents are publicly available, whereas Microsoft makes it a habit to sue people for reverse engineering their own formats. Richard Stallman wrote about this in 2002.
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Sorry, I'm a avid MSOffice user and most businesses uses it and I work in a place where file transfer frequently occurs via messenger or emails and the fact that if I were an OpenOffice user and the other person is not, that would not bold well, especially with customers.
Call me when Microsoft and OpenOffice decide to cooperate when it comes to ability to collaborate.