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Personal anecdote that may be relevant.
Just after she turned 18, my sister was able to get a prescription for her hormones. She went through the system properly, had a letter of recommendation from a psychologist and a prescription from a doctor. At the first place we went to, Grace's regular pharmacy, the pharmacist took one look at the prescriptions, and refused to fill them. I took down the name of the Pharmacist, left the store and went to a different pharmacy from a different chain, where they were happy to have an ongoing cash customer, and even send us a notice in the mail reminding us when Sissy's prescriptions are about to run out.
The next day, we went back asked for the store manager, and told her that her store, which happened to stock all of the medications Sissy needed, had lost a $200 a month cash customer, my entire family would be taking all future prescriptions to another store (including my SO's monthly prescription, $80 a month), and when I had advised a diabetic friend of Sissy's treatment, she decided to switch to a mail order provider for her testing supplies and a different local pharmacy for her insulin and pills. I gave the manager the name of the Pharmacist who refused to fill the prescription and left.
I also called customer service for the chain, found out the name of the district manager, and wrote her a letter explaining what happened, emphasizing that her employee had cost the store, by my estimate, somewhere in the area of $4000 to $5000 a year in prescriptions and incidentals bought there, not to mention any future prescriptions we might have, and that we would be actively avoiding the entire chain in the future.
I have no idea what happened to the jerk who refused to fill the prescriptions, but I certainly hope he was fired. And I believe it should be the company's right to fire an employee who costs his employer thousands of dollars of business without good reason.
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