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Find out where it's dying. bring up a command line window (start->run...->cmd)
Traceroute to find where it dies.
c:\> tracert 216.109.112.135 (that's a yahoo server)
Tracing route to w2.rc.vip.dcn.yahoo.com [216.109.112.135]
over a maximum of 30 hops:
1 95 ms 151 ms 31 ms 192.168.50.5
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
I'm behind a very restrictive net right now so echo's don't work. You'll probably see two or three hops before the timeouts begin. Let the admin people know the last functional hop in the list.
Do the same thing while the net's working and you'll get an idea of what's normal.
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