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In any communication, face-to-face, written, phone, whatever, there's a huge amount of room for interpretation on the part of the person receiving the communication. Each medium just leaves different aspects of the interaction open for more or less interpretation. With phone you get inflection but not facial expressions, in person you get non-verbal and verbal communication but there's no way to remember what really happened later, with written communication you get a record but no nuance, with electronic communication you get immediacy and permanence but no inflection, etc. Bottom line, communication is a crap shoot and you need to be aware of what message you're sending and not sending in any given medium.
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"If ten million people believe a foolish thing, it is still a foolish thing."
- Anatole France
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